ESTA denied — CBP TCC referring me to DHS TRIP : immigration

Good day,

The same submit was made on right here, though my circumstances are slightly bit totally different.

To the query:

Have you ever ever stayed within the U.S. exceeding the size of keep permitted by the U.S. authorities?

I needed to reply “Sure”, since I could not go away the U.S. on time final 12 months on my J-1 visa, and left 4 days after the tip of my grace interval. To offer slightly little bit of a background, Hurricane Laura hit and the Greyhound Bus had stopped circulating due to it. I had no different technique of transportation and needed to look forward to the one out there individual to take me to the airport and it sadly was 4 days later.

I perceive that the circumstances do not actually matter, because you’re unable to supply the size of overstay when answering that query, however I submitted my inquiry to the CBP Information Heart explaining precisely that, and I received this response:

Good day,

The Division of Homeland Safety’s Journey Redress Inquiry Program (DHS TRIP) is a single level of contact for people who’ve inquiries or search decision relating to difficulties they skilled throughout their journey screening at transportation hubs, like airports and prepare stations, or crossing U.S. borders, together with: denied or delayed airline boarding, denied or delayed entry into and exit from the USA at a port of entry or border checkpoint constantly referred to further (secondary) screening.

You possibly can contact DHS Traveler Redress Inquiry Program (DHS TRIP) at: www.dhs.gov/journey.

Or, by mail on the following tackle:

DHS Traveler Redress Inquiry Program (TRIP)

601 South twelfth Avenue, TSA-901

Arlington, VA 22202

Regards,

Traveler Communications Heart

On the opposite submit, I noticed OP was suggested towards submitting a TRIP inquiry. After I referred to as the CBP Telecommunications Heart (wasn’t a CBP officer), they instructed me I needed to look forward to a solution from CBP, and that it will doubtless be saying I needed to apply for a visa, however the response I received is the one I shared above.

Ought to I proceed like the opposite consumer who received their ESTA denied and simply apply for a vacationer visa, no matter this e-mail?

Thanks prematurely!