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I am unable to depend the variety of occasions I have been the brunt of a consumer’s anger or irritation simply to listen to that very same consumer work together utterly respectfully in direction of the lawyer only one minute later. We perceive that you’re probably going by way of one of the vital demanding and traumatic intervals of your life; nonetheless, it would not provide you with license to deal with us poorly throughout the course of.
After we are mistreated, we all the time inform our lawyer about it. As a rule, the lawyer will be aware the poor therapy and demand on solely interacting with you sooner or later. In the event you do not assume that is a “punishment”, then I counsel you research the variations between your lawyer’s hourly fee and their authorized assistant’s hourly fee. I’ve additionally witnessed attorneys firing shoppers over an interplay that was deemed notably heinous. Assumably, in the event you did not need the lawyer to stay your lawyer then you definately’d have fired him fairly than the opposite method round.
Authorized assistants have lengthy reminiscences and extra energy to affect your case than chances are you’ll give us credit score for. A couple of of the duties we routinely deal with in a consumer’s case are:
- Protecting a case organized and transferring alongside
- Offering the consumer with updates on their case
- Drafting lots of the pleadings and associated correspondence
- Submitting paperwork with the courtroom
- Disseminating details about the case to those that have a have to know
Whereas nearly all of authorized assistants will not permit a destructive interplay with a consumer to significantly have an effect on any future work on their case, it is pretty widespread for us to place “tough” shoppers’ issues on the backside of our to-do lists.
The Takeaway: Earlier than you launch into an assault in your lawyer’s authorized assistant, you must first take into account how vital the above duties are to you. Merely put: JUST BE NICE.
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Source by Heather M. Carr
