Resolving a Probelm | USCIS Ombudsman Help Complete Guide

The Ombudsman is an independently operated group throughout the U.S. Division of Homeland Safety that helps people and employers with points or issues associated to their immigration case with U.S. Citizenship and Immigration Companies (USCIS). This arm of the Division of Homeland Safety additionally takes measures to pinpoint systemic points inside USCIS and make recommendations to enhance processes. USCIS ombudsman case help is obtainable at no cost and as a service to the general public if they’ve tried to resolve their difficulty with USCIS customer support however nonetheless want extra assist. This put up will discover methods to hunt assist from this group and what they’ll present.

Request Assist from the USCIS Ombudsman

Earlier than you solicit assist from Ombudsman, you must know that they don’t present authorized recommendation and don’t possess the authority to adjudicate a case. In addition they won’t be able to mediate a case if USCIS remains to be processing it, so remember to test the case processing instances earlier than submitting the Case Help Type. Additionally, create a USCIS on-line account in case you have not already finished so and hyperlink your case to the account so that each one the historical past and standing updates can be found in a single central location. For authorized assist, you must all the time contact your lawyer at first as Ombudsman doesn’t present authorized seek the advice of. Your lawyer or an accredited consultant may also request assist from Ombudsman concerning your case.

To acquire USCIS Ombudsman help with a petition or utility, submit a request electronically or file Type DHS-7001, often known as the Case Help Type. Once you submit DHS-7001, remember to embody USCIS receipt numbers and have accessible copies of any paperwork submitted or obtained by USCIS. For kinds being mailed, ship them to:

Division of Homeland Safety

Citizenship and Immigration Companies

Ombudsman

Consideration: Case Help, Mail Cease 1225

Washington, D.C. 20528

E mail: [email protected] / Fax: 202-357-0042

What Can I Get hold of Assist For?

Ombudsman might help you with a variety of points together with:

• Points associated to an emergency/hardship as the results of a USCIS mistake or delay
• Misplaced information or switch points
• Instances the place the beneficiary could “age out” of eligibility for the requested profit
• Can’t resolve points associated to your utility/petition straight with USCIS
• Case previous processing instances or that don’t have any posted processing instances
• Processing delays concerning employment authorization paperwork
  • Submit a request for assist in case your Type I-539 (not related to Type I-765 utility) is pending no less than 60 days past USCIS’ posted processing instances.

  • In case your Type I-765 is predicated on a Type I-539 (even when it was not filed on the identical time), you need to first have a look at the Type I-539 case inquiry date on the USCIS Test Case Processing Instances webpage to find out if that utility is outdoors of the posted processing instances. USCIS is not going to adjudicate the Type I-765 earlier than your Type I-539 (whatever the processing instances for Type I-765). We have now requested USCIS to look into the numerous processing instances’ discrepancy for Types I-539 pending on the California Service Middle, in addition to elevated processing instances at different service facilities. We perceive that these delays trigger many difficulties for candidates, not solely concerning their work authorization, but additionally with driver’s licenses, medical health insurance, and the power to journey. We proceed to work with USCIS on options to mitigate these issues.

  • Submit a request for assist in case your Type I-821D (not related to Type I-765 utility) is pending no less than 60 days past USCIS’ posted processing instances.
• Have had an utility/petition pending previous regular processing instances or imagine a processing error has occurred. USCIS steerage says to contact them after 60-days of delays. Nonetheless, if the problem has not been resolved within the 90-day window or you haven’t heard again from USCIS, you must contact Ombudsman.

After you ship your request for assist, Ombudsman will totally assessment the data you offered and examine the problem. Then, in the event that they might help, they’ll contact USCIS in your behalf with recommendations to repair the problem.

Do Not Contact Ombudsman For Assist With:

Earlier than contacting Ombudsman, all the time attempt to resolve the problem straight with USCIS. The nationwide customer support heart quantity is 1-800-375-5283. You shouldn’t be contacting Ombudsman for points not involving USCIS, for steerage about authorized choices, or if you happen to disagree with USCIS’s determination on a case however they made no error. Ombudsman doesn’t have the ability to overturn a USCIS determination or overrule one.

DHS-7001 Step-by-Step Directions

You request assist from Ombudsman by submitting DHS Type 7001.

Sections 1 & 2

The primary two sections require you to pick if the USCIS petition you might have points with was filed for a corporation/group or a person. If the individual submitting Type 7001 is an lawyer or accredited consultant, they need to fill within the shopper’s identify.

Sections 3,4 & 5

Sections 3, 4, and 5 are made accessible if the request is for a person – not an organization/group. Fill within the date of delivery of the person, nation of citizenship and delivery, and Alien registration quantity.

Part 6

This part has you point out the individual getting ready the shape. For instance, if you happen to characterize a petitioner firm/group, you must present your title, i.e., Vice President.

Sections 7 & 8

In sections 7 and eight, you must notice all of the purposes or petitions which might be pending with USCIS concerning your difficulty. Mark the submitting date of every one together with the USCIS receipt quantity.

Sections 9 & 10

These sections are to provide a case description or motive for contacting Ombudsman.

Sections 11 & 12

Mark the containers that apply to your scenario. Within the description discipline, give as a lot element concerning dates, names, areas, and different particulars that USCIS gave you. In case you are an lawyer or accredited consultant, full part 12 and embody a signed copy of Type G-28.

Part 13

Embrace any pertinent documentation associated to your case. These could be hooked up, however any information over 5MB in measurement might be rejected.

Part 14

The ultimate part is to consent that Ombudsman opinions your case and tries to discover a decision.

USCIS Ombudsman FAQs

Does USCIS Ombudsman assist?

Sure, Ombudsman might help with points not resolved with USCIS. Particularly, points associated to an emergency/hardship as the results of a USCIS mistake or delay or in case you have had an utility/petition pending previous regular processing instances or imagine a processing error has occurred. Don’t contact Ombudsman till you might have first tried to resolve the problem straight with USCIS.

How lengthy does it take for USCIS Ombudsman to reply?

When you submit a request to Ombudsman, they submit it to USCIS inside 10 days, then give USCIS about 30 days to reply to the request. Bear in mind that in case your case remains to be within the processing time vary with USCIS, they can not make it easier to but.

How do I complain about USCIS?

When you’ve got a problem that you simply can’t resolve straight with USCIS, your subsequent plan of action can be to contact Ombudsman by way of Case Help Type DHS-7001. Describe intimately the character of the grievance and fix supporting paperwork related to the case.

What ought to I do if I by no means obtained my employment authorization doc?

Your first plan of action is to contact USCIS if you happen to suppose USPS misplaced your employment authorization doc. Use this Non-Supply of Card hyperlink for extra data.